Developments in artificial intelligence (AI) are expected to change the world of work across the board. We have already witnessed the impact on marketing communication endeavours and strategies. The ripples spreading across the water include ethical issues and questions of accountability. I caught up with Anabel Gutiérrez, Senior Lecturer in
In my previous post, I talked about why analytics was fast becoming essential for government. In particular there is rising demand for improved customer experience and increasing pressure from taxpayers to improve cost effectiveness and value for money. With increasing recognition that good customer service is not impossible, government agencies
Despite all the hype about the arrival of chief data officers (CDOs), it seems that many companies are still finding it hard to get value from data; investing in big data is easy, but using it is hard. These are my key takeaways from a two-day event on chief data
In Q1 2018, the Serbian economy grew by 4.5 percent, well ahead of forecasts. The data science community also grew, rapidly attracting talent and energy, but still not fast enough to meet demand! Things Solver is a Serbia-based data analytics and engineering company working with customers worldwide, and is one
According to the Organisation for Economic Cooperation and Development (OECD), “service performance, citizen satisfaction and public trust are closely connected. Yet how can governments overcome citizens’ declining levels of trust in the way that their data is collected and used in order to improve service accessibility and quality? It’s not difficult
Enterprisewide analytics and AI have the power to prepare insurers for a customer-centric future and transform the relationship with policyholders. But will only a handful realise that their current approach to analytics leaves them poorly prepared for the challenge? As I noted in my previous post, success in the new
IDC’s April 2017 white paper Data Age 2025 posits that in 2025 the digital economy will multiply by 10 the volume of data now generated, attaining something like 163 zettabytes. Life-critical data - data captured from devices having a direct impact on human life, for example: autonomous cars, remote monitoring
Could cheaper, entry-level smartphones offer some respite to telecommunication companies, reducing their losses due to unscrupulous customers? For the first time in seven years, Apple has been knocked off the #2 spot for worldwide smartphone sales by Chinese colossus Huawei. The Q2 2018 figures come from IDC, illustrating the high-end
The people, the homes and the businesses you protect are all changing. Technological advancements mean we can now command Alexa or Siri to write a shopping list by speaking to a box in the corner of the kitchen. Or talk to the delivery guy waiting on our doorstep from another
When we are admitted to hospital, we have confidence in the system and the doctors; we trust that they will do everything to cure us. Yet some patients become more ill while they are hospitalised because they acquire an infection – and in severe cases, some of them die of
