SAS is once again organising a global football tournament open to SAS offices around the world, with the event now in its 20th consecutive year. After winning last year’s tournament in a dramatic penalty shootout against the USA, we at SAS Scotland are looking forward to defending our title in
I am Joseph Kneen from SAS Ireland, and I want to share my story about my passionate work with students here at Dublin. In recent years what I have really loved doing is passing on knowledge, teaching others to use and get the most from technology. An added advantage is that I have a good excuse to go off and learn other
Analytics-led innovation has become essential to respond to the rapidly evolving digital economy and associated consumer expectations. A preliminary reading of our Innovation at Scale study suggests that it is essential to access data across internal silos and organisational boundaries. Part of the solution is innovation spaces that encourage collaboration
IT managers see the potential for cost-cutting from transitioning application development to open source software (OSS). Today, companies can hire recent college graduates with skills in open source development and avail themselves of the free software. But is all that glitters really gold? Users groups and more formal workgroups are
The impact of analytics on our daily lives can sometimes feel abstract and indirect. Even important decisions made using analytics – like an employer deciding whether to give you an interview – often take place behind a screen, in a location far away from us. Data-driven decisions like these are no
It’s been over a year since my previous blog post, so it seemed like a good time for a refresh. Also, it’s just over a year since the EU implemented GDPR. This regulation promised users could take back control of their data and opt-in/opt-outs, while businesses could get fined up
The concept of analysing increasingly complex data to inform decision making is very relevant to policing today. Data science can and should support modern police forces to serve their communities. But what do we mean by data science and data scientists? One dictionary definition of a data scientist is: “a
In a world of fast, convenient, personalized service, customers expect businesses to go the extra mile to meet their expectations. How can organizations establish closer relationships, especially in crowded markets? With industry disruptors nipping at their heels, established companies are looking for fresh ways to strengthen relationships with new and
When we hear the words AI and call centres, we immediately imagine dialling a number, only to be greeted by a semirobotic voice (think Siri or Google). While it’s true that AI can be more efficient than humans (at some things), does it really mean that human call centre agents
Combining analytical resources and expertise from across the organisation is a prerequisite for effective, well-informed decisioning. How can your bank break down analytics silos and inspire a culture of collaboration? Organisational silos are holding banks back from driving innovation and meeting customer demands. When your customers expect convenient, personalised and
