Auf der Suche nach dem Gegenmittel
#WirvsVirus: Die Corona-Krise ist zur Offenbarung geworden. Sie zeigt, wo die digitalfittesten Köpfe sitzen: mitten unter uns im Home-Office.
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Can machines and AI become the brain of retail planning?
Our customers confirmed that it really does not matter to them whether the selection of goods, pricing or advertising are chosen by machine, or by a human buyer.
Digital Banking und FinTech Trends 2020
Noch vor wenigen Jahren waren Zahlung und Geldtransfer eines der am wenigsten spannenden Themen im Bankwesen. Das hat sich völlig geändert.
The customer experience opportunity in claims processing
Customer experience is a team sport - insurance industry claims processing
Harnessing analytics in the fight against fraud
Analytics makes it possible to uncover complex or organized fraud that rules-based systems would miss.
Non il solito articolo sul Risk Management. L'importanza delle soft skill
Il Risk Management è un tema centrale nel settore finanziario e se questo fosse uno dei soliti articoli dedicati al Risk Management, allora adesso dovremmo parlare della crisi del 2008, di come le autorità bancarie abbiano reagito, di quali rischi debbano essere gestiti in modo efficace, e così via. Questo,
Tired of customer surveys? Telia knows better!
And as survey fatigue kicks in, challenges in customer satisfaction and NPS scoring abound: will data be still representative or will it become increasingly biased?
Werdendes Land - AI#11
Mit der Firma Sixt fing alles an. 2008 haben SMILE.AI eine Customer Experience Plattform für den Autoverleiher entwickelt.
How to become an analytics-powered company
Transforming into an analytics-powered company is the ambitious goal of many of today’s organisations. The key to success relies not only on the adoption of advanced technologies but mostly on people who are able to connect artificial intelligence to the business processes, taking advantage of algorithms, insights and automation. Among
5 most popular reasons to love analytics value training
As AVT expands into domain specific topics, the shape of the programme will evolve. I am looking forward to seeing what the next cohort of participants will choose to love about AVT.