![Navigating to CX excellence](https://blogs.sas.com/content/hiddeninsights/files/2022/04/1215072566-702x336.jpg)
Why are some companies just so much better at customer experience? Last week’s #SASchat explored the defining characteristics of CX champions. As a member of the Global Practice Customer Intelligence team, I found this to be a very interesting discussion, and I certainly learned a lot. Here are my key