Learn how marketing analytics is redefining the customer experience
![Four-Step Plan for Getting Started in Social Media](https://blogs.sas.com/content/customeranalytics/files/2017/01/CustomerIntelligence-1.png)
Because of my job as social media manager at SAS, a lot of people ask me how to get started in social media. I'm working on several different resources to help our sales, marketing and communications folks understand how to integrate social media into their activities and provide bottom-line value.