I’ve written about using text analytics to capture comprehend and act on the voice of the customer on this blog before. Recently, I recorded a short presentation that outlines how text analytics provides insight from all of the customer experience data that you collect, not just review data from social
After attending the SAS Day at Texas A&M University on Oct. 2, I came away with a new perspective on some of the different educational offerings to help fill the analytic talent gap (which according to studies and research continues to grow). In essence, there is a yin and yang of
What age women do men prefer on dating websites? - Let's have a look at the data... When I first started using computers in the early 80s, I thought it would be great to have everyone take a survey, and then let computers show you who your best matches were.
