Analytics for IoT gets smart cities moving in the right direction

Applying analytics to IoT data provides opportunities for cities to use information from sensors, citizens and connected infrastructure in unprecedented ways.

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Award winning posts of 2015

The 88th Annual Academy Awards are coming up. Twitter will be on high alert Sunday night to hear who takes home the gold Oscar. To celebrate in our own special way, we want to highlight some of our amazing followers. Without further ado, here are our award-winning posts from the last year: Best […]

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Come chat with us!

In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript, […]

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Can you sense demand with social media?

While discussing ways and means to improve Sales and Operations Planning (S&OP) and forecasting, many a time business executives ask “What can we do with social media?" This was definitely NOT a usual topic in S&OP forum just a few years back! Most of the time, I push back the […]

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Lenovo Shines an LED on Customers' Perception of Quality

This is a follow up to last week’s blog on understanding your customers’ perceptions of quality. As the world’s largest manufacturer of PCs and tablets, Lenovo is always looking for areas to reduce costs while increasing quality and customer satisfaction.  Six months ago, Lenovo implemented the Lenovo Early Detection (LED) system […]

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Quality is in the Eye of the Beholder

People are talking about your products.  But more importantly, they’re listening.  Facebook, Twitter, review sites, and product forums are just a few of the sources that a savvy customer checks when making a buying decision.  This reality has fundamentally changed the definition of quality.  It’s no longer sufficient to conform […]

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Award-winning SAS tweets of 2014

It's that time of year: Awards season. While we on the SAS Social Media Team will be happily following along this Sunday for the 87th Annual Academy Awards (via Twitter, naturally), we thought it only appropriate to use this as a time to celebrate our customers in social from 2014. From […]

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Hotel Pricing in a Social World: The unmanaged business traveler

Next week Breffni Noone, Associate Professor, The Pennsylvania State University and I will be hosting a discussion at the Cornell Hospitality Research Summit on how user generated content impacts the purchase choices of the unmanaged business traveler. The discussion will take place on Monday October 13 at 2:15pm in Statler 396. […]

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Will social banking become the norm?

For the first time in three years, there is a decline in positive banking experiences, according to the 2014 World Retail Banking Report from Capgemini. This is partly due to the trend that people between 18 and 34 want to conduct more of their banking through social media. However, most […]

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Elementary my dear Watson….. Analytics and digital policing

Advanced analytics has been used by commercial organisations for a number of years now. It may be a bank making better lending decisions, a credit card company protecting customers from fraud, a mobile phone operator making the right marketing offers to its customers or a retailer making sure it has […]

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