Tag: social media

Machine Learning
Christina Engelhardt 0
Come chat with us!

In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,

Anne Belder 2
Will social banking become the norm?

For the first time in three years, there is a decline in positive banking experiences, according to the 2014 World Retail Banking Report from Capgemini. This is partly due to the trend that people between 18 and 34 want to conduct more of their banking through social media. However, most

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