An AI system recommends an action. A person reviews the reasoning, considers the context and decides whether to proceed. That interaction captures one of the central questions facing organizations today: As AI moves from generating answers to taking action, how do we determine how much autonomy to give it? The
“It’s not a technology problem. It’s a process problem.” “It’s not an accuracy issue. It’s an adoption issue.” “It’s not the model. It’s the human.” Sound familiar? I hear these arguments all the time. But here’s the reality: generative AI has an accuracy problem. In fact, it is well documented
At SAS Innovate 2026, best-selling author and podcaster Mel Robbins joined CMO Jenn Chase on the main stage for a candid, energizing conversation about change – why it’s so hard, why it feels relentless right now and how we can show up more effectively as leaders, teammates and humans. From
