Under-utilized technology creates a drag on an organization. The ability to get more out of the tools you already use can increase the value of an existing investment, and that value grows as processes become more efficient and decisions are based on firmer foundations. Consider the facilities engineer at an
Using the past to predict the future is a time-honoured practice. Of course it can backfire — which is why financial services firms are required to inform us that ‘past performance is not a guide to future performance’ — but customer behavior is often remarkably consistent. Which is why the
In my last blog post, I introduced common concerns I’ve heard about predictive analytics in child well-being efforts. In this post, I want to address those concerns and reassure leaders and advocates that predictive analytics can be a tremendous boon to our ability to help kids and ease the burden on
