'Please hold, your call is important to us'
Which measures financial services can take to keep their customers complaints at a minimum.
Tag: natural language processing
What can we learn from Clippy about AI?
Interestingly enough, paperclips have their own day of honor. On May 29th we celebrate #NationalPaperclipDay! That well-known piece of curved wire deserves attention for keeping our papers together and helping us stay organized. Do you remember who else deserved the same attention? Clippit – the infamous Microsoft Office assistant, popularly known as ‘Clippy’.
Can we evaluate whole person suffering?
As we honor Mental Health Month, there are many calls to reduce suffering. Seems reasonable, right? It’s even in California’s Mental Health Services Act (MHSA), where public systems are called to “reduce subjective suffering.” And as we broadly focus more on outcomes in health, measuring suffering (and hopefully its reduction)