Subscription fraud ‘disappearing acts’ have economic, human and reputational consequences. What were initially isolated cases have now become a systemic industry issue for telecommunication companies worldwide. In fact, the CFCA reports an approximate $2.03 Bn. lost to fraud every year due to subscription fraud through impersonation. Other variants of subscription fraud through applications and ‘credit muling’ contribute an additional $1.93 Bn. and $1.75 Bn. respectively.
One analysis suggests that in the first year of using process mining, the telecoms company had decreased its cost per process order by almost 40% and improved its productivity.
Intelligence means learning from what has happened and using that to improve future choices.
There is a virtualisation revolution happening in networks, as communication services providers increasingly turn to automation to deliver ongoing cost savings. 5G is also just around the corner and will place increasing demands on networks. As a result, there are a number of changes on the horizon. The first is
More than three-quarters of companies are still unable to integrate customer insights in real time. In practical terms, this means that their customer experience is likely to be less than ideal – and that is likely to cost these companies money. The cost of poor customer experience Figures from Gartner
"OH, East is East, and West is West, and never the twain shall meet" When Rudyard Kipling published his famous “The Ballad of East and West” in 1889 , he probably wasn’t thinking of the Marketing and the Network departments of a telecom operator. Yet this telco twain, too, hardly meets. Locked
The Internet of Things (IoT) is changing how we work, how we live, how we get value from our belongings and assets, and even how government and society function. And the connectivity layer for the IoT is usually provided by the telecommunications system, which means it will consequently become part
I got an email from my telecom provider the other day about their television services, which I watch regularly. I also got one from Netflix, which I also use often. So far, so much as usual. Just your regular spam, you would think. Well, no, not completely. The email from