El comportamiento de los consumidores en el contexto de la pandemia es radicalmente distinto a lo que se observaba en meses previos. Como consecuencia de la crisis ocasionada por COVID-19 y el aislamiento social, las prioridades de compra están hoy conformadas por productos esenciales para satisfacer necesidades básicas. Cómo lo
If a retailer degrades a loyalty card down to the level of a discount card, it shouldn’t expect higher revenues and customer loyalty. And it certainly can’t expect to know them any better. The floodgates of loyalty cards have opened as of late. Ten years ago I had just one
The current rate of workforce change is unprecedented. Each new generation of working professionals is emerging more rapidly than the one before, with increasingly advanced expectations of their employers. The latest cohort is Generation Z, typically defined as those born after 1998. This group is fresh-faced, independent and extremely pragmatic.
