Many scientists compare the universe to a network of tiny vibrating strings, smaller than subatomic particles. String theory suggests that these strings, as they twist and vibrate give rise to everything around us – matter, energy and even forces like gravity. But this idea of interconnected threads isn’t just confined
A customer’s onboarding journey is often the most interaction they will have with their bank. Onboarding activities provide the first meaningful insights into what being a customer will be like, and they can make or break the long-term prospects of the relationship. Unfortunately, the onboarding journey at many banks is
A customer's initial onboarding journey is often the most interaction they will ever have with a company. This series of touchpoints provide the applicant with their first insight into what being a customer will be like. Unfortunately, disjointed and unconnected processes often create gaps for customers to fall through or
