A customer’s onboarding journey is often the most interaction they will have with their bank. Onboarding activities provide the first meaningful insights into what being a customer will be like, and they can make or break the long-term prospects of the relationship. Unfortunately, the onboarding journey at many banks is
A customer's initial onboarding journey is often the most interaction they will ever have with a company. This series of touchpoints provide the applicant with their first insight into what being a customer will be like. Unfortunately, disjointed and unconnected processes often create gaps for customers to fall through or
Everyone is talking about artificial intelligence (AI) and how it affects our lives -- there are even AI toothbrushes! But how do businesses use AI to help them compete in the market? According to Gartner research, only half of all AI projects are deployed and 90% take more than three
