In the past few years, disruption and uncertainty have become the norm. It feels like we're living through decades’ worth of change, in sometimes just a few days. And it’s not slowing down. Business priorities, though, remain unchanged: Increase revenue. Operate more efficiently. Meet customer expectations. It's increasingly clear that
Given the headlines each week, it is clear that global disruption and economic volatility are not slowing down. At the same time, information overload is far exceeding human capacity. Despite these pressures, business goals remain the same: improve revenue, increase margins, operate more efficiently and meet customer expectations. So, how do
Jim Goodnight, SAS founder and CEO, said in 2016, "Digital disruption is now a fact of life, and every organisation must have a plan to deal with it." And yet his observations could not be more apt today. Furthermore, the impacts of the global pandemic have accelerated digital disruption. I see
Teenagers. I have three boys, and two of them are teenagers. 15 year-old Kav is my middle son, and he gave me permission to share his story here. When he was five, Kav was diagnosed with Type I Diabetes, and I'm in awe of how he's accepted this challenging, lifelong
The digital disruption is creating unforeseen events, such as new competitors, products and services that threaten the performance and positioning of consolidated players. Big data and analytics prove themselves, through successful user cases, as the answer to intercept the demand, prevent churn, draw an integrated view of the customer, manage
