Who is your best customer? The answer to this question can vary dramatically depending on your industry. A retailer’s best customer is someone who comes back to their store over and over again. A gym owner’s best customer could be considered consumer who pays their monthly on time but never
¿Sabía que sólo el 53% de las empresas creen que la gestión de experiencia de cliente proporciona una ventaja competitiva? Estas empresas ya entendieron que sus clientes son su activo más importante y están dispuestas a hacer lo que esté en sus manos para hacerlo feliz ¿Le gustaría que su
You've probably heard many times about the fantastic untapped potential of combining online and offline customer data. But relax, I’m going to cut out the fluff and address this matter in a way that makes the idea plausible and its objectives achievable. The reality is that while much has been
