Tax fraud doesn’t just steal money from taxpayers, it can strip people of their livelihoods and reputations. When a manager in a tax agency’s property tax division stole nearly $50M in property tax refunds, the media and external auditors asked: “How did no one notice this?” The woman started small,
With tax week quickly approaching, tax agencies have been issuing press releases alerting the public they’re holding tax refunds for review longer than in years past. This is a departure for tax agencies. Tax agencies have traditionally lived and died by refund cycle time. Refund cycle time, or getting refunds
“We could send a juvenile justice youth to Harvard for what we pay for incarceration, and we don't get very good outcomes.” That was said by Gladys Carrion when she was Director of the New York State Office of Children and Family Services. (She’s now Commissioner of NYC Administration for
In my previous blog post I talked about how the rapid and varied growth of data calls for states to consider an enterprise analytics program, in the form of a Center of Analytics. This entry, first posted as an article on Government Executive's Route Fifty, gives the most important success
Groundhog Day is one of those quirky bits of Americana that add richness and flavor to life. Everyone likes Groundhog Day. It’s a fun, light-hearted way to cope with the cold, dark days of winter. Taxes, on the other hand, are not so fun and light-hearted. Mention the word “taxes”
“What keeps you awake at night?” my colleague asked me. At the time, I was a child protective services administrator responsible for thousands of at risk children on any given day. While there were many things that weighed on my mind, worker turnover created many sleepless nights, and days filled
Imagine trying to make the right decision for a child in protective custody if your information was limited only to what was reported to your department about a single incident. Without additional information about the child’s home environment, health and education, criminal background of adults in the child’s life, and
Government organizations are seeking new and innovative ways to use an abundance of data – both internally for government operations and externally to provide the public with greater access to information. This intersection of open and internal government data is the topic of a Route Fifty webinar taking place on
“(Teaching) is an incredible opportunity to be a catalyst for what we want the future to be," says Shannon Hardy, a 21-year math and science teacher from The Exploris School, a Wake County charter school in Raleigh, NC. Ms. Hardy uses data not just as a summative measurement tool, but
What happened to the adage, "What gets measured, gets done"? Though progress is being made, there are too many child protection agencies that have yet to understand the profound impact data-informed policy and practice have on performance outcomes, as well as staff retention and satisfaction. Without dipping deep into the
