Tag: utilities

Alyssa Farrell 0
Reaching the new energy consumer

Whether it’s to reduce churn in competitive markets or to elevate customer satisfaction rankings in regulated markets, customer analytics is hot right now in utilities. However, the complexity that utilities have built into their processes and technologies over the past decades makes customer analytics a more challenging issue to tackle

Alyssa Farrell 0
Innovation at the (grid) edge

Ask a utility executive about “the utility of the future” and you’re likely to get as many different answers as people you speak to.  Whether they’re energy service providers, customer energy advocates or masters of microgrids, the mechanism for maintaining utility revenues is uncertain. At a recent meeting of the

David Pope 1
Predictive analytics described in one word

At SAS Global Forum 2014 customers were asked to describe SAS in one word and they came up with quite a few including awesome, powerful, data, fun, easy, and of course statistics, analytics, and PROC.   Then I gave it some thought on what one word would I choose to describe SAS.  This

David Pope 2
Why analytics is better than simple if-then business rules

What's the differences between predictive analytics and basic reporting? Predictive analytics provides insight about what will happen in the future. Basic reporting only looks at past performance. Why is this difference difficult to grasp? It's partly because transitioning to predictive analytics requires change. And most people don't embrace change. Take