This is my second article about voice of customer analysis; you can find the first here. The first time we discussed that a simple sentiment polarity score was a rather a narrow view. This time we will examine a more insightful approach, using voice of customer analysis to monitor customers’ opinions
I took my first Uber ride recently. I was with a colleague and we were going into the office before dawn to finish a presentation we were making later that morning. As our Uber driver accelerated to merge onto the interstate, we heard a high-pitched whine and smelled hot metal
There’s been quite a lot of chatter lately about my Boston Red Sox and their recent shift ‘away’ from using analytics or ‘sabermetrics,’ as data science is often referred to in baseball (Jeff Passan, one of my favorite baseball writers, chimes in here – Forbes also commented that the Sox are
April 7, 2003 will go down in the history books for me. The streets of Syracuse, New York, were abuzz. I was a junior television major, and our men’s basketball team had just won its first NCAA basketball title. Our three-seed Orangemen had bested #2 Kansas in New Orleans, but the
The 88th Annual Academy Awards are coming up. Twitter will be on high alert Sunday night to hear who takes home the gold Oscar. To celebrate in our own special way, we want to highlight some of our amazing followers. Without further ado, here are our award-winning posts from the last year: Best
Companies in nearly every industry – from retailers and manufacturers to commercial airlines and health care providers – are all waking up to the opportunities in the Internet of Things. If you're still trying to understand how analyzing IoT data could benefit your business, read a few of the articles
In a recent blog I wrote about how big data is a game changer for the insurance industry. But the question that is often asked “What is big data”? Many people associate big data with the 4 V’s: Volume – The sheer size of data that is produced. Velocity –
In transportation, when an asset is standing still, it is losing money. The same can be said for your business strategy: when you are standing still, you are not innovating or taking advantage of new ways to enhance efficiency or drive profitability. This is true in all industries. In the
When the likes of Elon Musk and Stephen Hawking go on record warning about the dangers of AI, it’s probably prudent to take notice. However, before rushing off into full panic mode, some definitions and perspective would be in order. The type of artificial intelligence Musk and Hawking are referring
I had the opportunity to interview an award-winning, fast-moving, consumer packaged goods (CPG) company in the early 2000’s. They were recognized as one of the best supply chain companies in the United States by all of the major retailers and their CPG peers. Indeed, it seemed every time a new
