When a person feels sufficiently wronged to lodge a complaint with the Consumer Financial Protection Bureau (CFPB), there’s likely to be some negative sentiment involved. But is there a connection between the language they use and the likelihood they will be compensated by the offending company? At the upcoming Sentiment
Data monetisation is a hot topic these days. Especially for people like me watching the movements of early adopters – companies who are using data to create new revenue streams or even create new businesses to capture those revenue streams. DataStreamX is a notable start-up whose sole business is cashing
It’s clear from the minute you step into Accenture’s Digital Innovation Center (Future Camp) in Kronberg, Germany, that you're stepping into the future of innovation. The writing is literally on the walls, and everything you need to inspire big ideas – from brightly colored furniture to racks and racks of gadgets
Data scientists are familiar with prototyping - we do this as part of a well-understood process to arrive at the optimum solution. But prototyping is more than about perfecting the math; it should also be about testing interpretability of the results. This need comes into stark prominence when you start
Throughout my 10 years at a leading direct marketing and CRM agency, a chief issue we solved for our clients was what we affectionately referred to as a spaghetti junction. It’s a nickname often given to a massively intertwined road traffic interchange that resembles a plate of spaghetti, like this
Starting in 2018, IFRS 9 will require banks around the world to change their processes for accounting of credit risk. This new impairment standard will move banks from the backward looking incurred loss model into a forward looking Expected Credit Loss (ECL) modelling approach. When talking with banks around the
Over the last ten years, utilities around the world have have invested billions of dollars in the Internet of Things (IoT). Better known as smart grid and smart meter initiatives, this massive intelligent infrastructure is moving utilities into a future that’s beginning to look radically different from the century-old business model
For banks across Asia and Europe, a new accounting standard is of increasing importance – IFRS 9. With the first IFRS 9 reporting deadline looming January 1, 2018, banks are trying to understand what they need to do to be ready. At its core, the IFRS 9 accounting standard introduces
When I joined SAS nearly 32 years ago, I didn’t set out to be its first Chief Customer Officer (CCO). I made it here by setting small goals for myself over the years, sharing those goals and attaining them step by step. It’s been a lot like training for a
For those of us who haven’t been hermits stuck in a remote section of Middle Earth, The Lord of the Rings book and movie series brought to our awareness the mythical powers of The One Ring: An object with a sinister inscription that reads “One Ring to Rule Them All.”
