Summer has almost come to a close – and thank goodness! Up here in the Northeast, we’ve been subjected to tornadoes, hurricanes, floods and earthquakes. I’ve been waiting for the locusts to descend! And outside of dodging hail and charging my laptop with my car’s cigarette lighter when we lost
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I am one of those rare people that enjoys process; not rigid process and military-like discipline, but order. Wasted effort drives me insane. I’ve been on projects all through my career where I feel like the project teams are constantly reinventing the wheel, because nobody bothered to capture any documentation
In these long, hot (and wet! At least in the Northeast) days of summer, while people are off on vacation and doing other summer-type stuff, I’ve decided to use the “down” time to do something new. I’m working on a Lean Six Sigma Black Belt project around increasing the effectiveness
In the June 26th edition of The New York Times, I came across an article entitled “Got Twitter? You’ve Been Scored.” Uh-oh – what does that mean? The reporter imagines a world where “we are all assigned a number that indicates how influential we are. This number would help determine
I have recently discovered “mind mapping.” Mind mapping is not a new concept, but since I (re)learned it, I’ve found it to be an excellent tool for analyzing business problems and processes. I thought you might find it interesting too! Here’s an example: The other day, I was thinking about
The SAS office in New York City has one of the best views in the city. Sitting on the 47th floor of a skyscraper on 7th Avenue, the Executive Briefing Room overlooks Central Park and it has a highly distracting view – especially on such a nice sunny day. What
Everybody talks about Twitter – maybe a lot more than people actually Tweet – and at SAS, Twitter is a big deal, because tweets are a key source of information used in our social media solutions. But at the 2011 ACORD LOMA Insurance Forum in San Diego a couple of
As part of the ongoing dialogue about rebuilding customer confidence in the financial services industry at the SAS Financial Services Executive Summit, bankers, asset managers and insurance executives discussed the challenges and opportunities in using data, analytics and insight to build trust, rapport and loyalty with customers. Here are a
At this week’s SAS Financial Services Summit, Pulitzer Prize-winning author and report for The Wall Street Journal, James B. Stewart, discussed his new book, Tangled Webs: How False Statements are Undermining America. In his book, Stewart reveals the consequences of the perjury epidemic in America, the result of an alarming
A midsize regional health insurer with approximately 3,000 employees across 10 locations in the Western United States created a role for a business continuity manager (BCM) reporting to the chief operating officer. In this organization, the enterprise risk management (ERM) functions, established in 2004, are owned by the chief legal