By infusing analytics through every phase of the guest journey, hotel managers can help shore up the complicated balance between the guest experience and revenue and profit responsibilities – delivering memorable and personalized guest experiences, while maximizing revenue and profits. To accomplish this, hotels need to be able to collect,
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Big data and big analytics are a big opportunity for hotels
Fraud is in the Air, Everywhere I Look Around
It's time for a fall fraud roundup. Bad deeds swirl around like so many dry leaves, and I'd like to highlight a few of them this week. It can happen anywhere, even in sports, and no, I'm not picking on those shoplifting Dallas Cowboys here. An MLS referee was suspended for workers' compensation
5 characteristics you meet in the cloud
If someone asks you whether SAS runs in the cloud, there are exactly two wrong answers: "yes" and "no". Instead, this question should spark a discussion. It should be a discussion about which of the five characteristics of cloud computing they are interested in. The answers will point you in