Usted y su compañía lo hacen todos los días: toman decisiones vitales para responder y adaptarse al entorno en el que se mueven. Para hacerlo, desmenuzan y analizan una gran cantidad de información proveniente de todas las áreas de negocio. Actualmente, un número cada vez mayor de organizaciones aplica innovaciones
Retailers don’t need to be reminded about the importance of customer experience. It’s critical – and that’s been true since the dawn of retail. But the nature of that experience has been changing at a rapid clip in recent years, due in large part to well-documented shifts in technology and
We have entered the “second machine age.” The first machine age began with the industrial revolution, which was driven primarily by technology innovation. The ability to generate massive amounts of mechanical power made humans more productive. Where the steam engine started the industrial revolution, the second machine age has taken
