Hidden Insights

Customer Intelligence

Learn how marketing analytics is redefining the customer experience

Customer Intelligence

Andreas Heiz26 October 2020 0

How COVID-19 redefined the customer experience

The pandemic has done more to drive consumer adoption of online channels than any digital transformation initiative – but companies should be careful what they wish for. 2020 has been a difficult year for everyone, and as the coronavirus continues to impact lives, health and the economy, it would be

English

Customer Intelligence | Fraud & Security Intelligence | Risk Management

Alexander Tikhonov21 August 2020 0

How banking in Russia is embracing digital transformation and resilience

It is becoming common to attribute huge changes in any sector to part of the global response to the pandemic. I’d argue that the pandemic has simply accelerated changes that were already happening in this sector. To test this hypothesis, I caught up with Alex Kwiatkowski, Principal Industry Consultant for

English

Banking

Artificial Intelligence | Customer Intelligence

Hidden Insights - How customer experience excellence has sustained retailers in Ireland

Joseph Kneen28 July 2020 0

How customer experience excellence has sustained retailers in Ireland

For many retailers, the biggest challenge was simply to have enough staff to get products onto shelves quickly enough.

English

Retail

Advanced Analytics | Analytics | Artificial Intelligence | Customer Intelligence | Machine Learning

Antonio Calvo14 May 2020 0

Has social distancing affected retail personalisation?

Few of us expected to experience problems with retailers during the lockdown. Most people have, after all, been happily buying online for years. Why would anything change just because some physical shops closed for a while, or some people could not go out? However, the challenges went a bit deeper

English

Retail

Customer Intelligence

Hidden Insights: The trust cycle: personalize like you mean it

Ashutosh Kumar30 April 2020 1

The trust cycle: Personalize like you mean it

Customer trust is the critical driving aspect for brands. Brands’ intention to gain more customer trust requires careful investigation of their processes against the trust cycle.

English

Artificial Intelligence | Customer Intelligence | Machine Learning

Hidden Insights: Six smart ways to prevent fraud with machine learning

Caroline Hermon29 April 2020 0

6 smart ways to prevent fraud with machine learning

Cybercriminals are licking their lips at the prospect of businesses moving more of their services online. Machine learning can help your company keep the fraudsters at bay.

English

Artificial Intelligence | Customer Intelligence

Hidden Insights: The customer experience opportunity in claims processing

Oliver Börner24 March 2020 0

The customer experience opportunity in claims processing

Customer experience is a team sport - insurance industry claims processing

English

Insurance

Artificial Intelligence | Customer Intelligence

Hidden Insights: Tired of customer surveys? Telia knows better!

Matthieu Joosten17 March 2020 0

Tired of customer surveys? Telia knows better!

And as survey fatigue kicks in, challenges in customer satisfaction and NPS scoring abound: will data be still representative or will it become increasingly biased?

English

Analytics | Customer Intelligence

David-Alexandre Laurie10 February 2020 0

NRF 2020 : Quelles tendances s’annoncent prédominantes pour le retail en 2020 ?

Alors que certains annonçaient encore récemment la mort du commerce de détail en magasin, prédiction confortée par la croissance explosive d'Amazon, nous avons clairement vu se profiler une seconde vie des magasins en nous promenant dans les couloirs du Javitz Center de New York pendant la NRF 2020. Le commerce

French

Retail

Customer Intelligence