We all are now learning to live with the EU’s General Data Protection Regulation. It has often been viewed as a challenge and a requirement, a box that needs to be ticked before everyone can get on with doing their day jobs again. Recently, however, I have noticed a slight change
Part 6 of this series takes us to the first Dutch SAS partner, PW Consulting, where I talked with Technical Director Willem Boersma, Data Scientist Wouter Hordijk and Sales Manager Jeroen de Nooijer. Company overview PW Consulting was founded in 1988, one year after SAS Netherlands opened. For those who
A new world has opened up in insurance, as the Internet of Things (IoT) changes how insurers and individuals operate. The transition towards a preventative business model is almost inevitable as technology becomes more connected and smarter. Insurance companies cannot afford to ignore the arrival of the IoT, or they
Government fraud defrauds the public, but how can we fight it more efficiently? Are fraud numbers too small to matter? Is there the potential of doing more using less resources? I get the impression that government agencies and organisations struggle to fight fraud, and even how to detect and recognise
Tax administrations are under pressure like never before. Digitisation, both in the public sector and in society in general, is completely changing how data is moving around – for better and worse. It's not really a viable solution to just allocate more employees to manual tax inspections. Advanced analytics is
In my previous post, I talked to Prenton Chetty, Head of Analytics at Nedbank, about changes to analytical projects. In this post, we discuss how data science teams are organised and the operational challenges of running this type of team. Do you think data science teams should be centralised or
I get asked a lot of questions by customers at all levels. They all want to know how to solve their problems, and it is part of my role to help them find answers. The range of questions is extremely broad. Data scientists want to know how they can improve
Today’s customers are online 24/7 and expect personalized experiences in all interactions regardless of the channel they use to communicate with your brand. You, as an organization, have to create satisfying customer experiences by delivering the next best action based on the customer’s priorities. The question is: why is data
Lately, the media has again been focusing on the debate about how we can do more for society's vulnerable groups, including children. This is an important debate and an area that we at SAS already have much experience with: when you apply analytics to the right data, something important happens.
More than three-quarters of companies are still unable to integrate customer insights in real time. In practical terms, this means that their customer experience is likely to be less than ideal – and that is likely to cost these companies money. The cost of poor customer experience Figures from Gartner
