Introduction In an era of high connectivity and instant gratification, the expectations of customer experience have never been higher. Customers do not simply want but rather expect accessible and responsive communication across a variety of channels. And for organisations, the risks have never been higher. Disgruntled users now have the
We are getting used to seeing banks considering climate risk. After all, it is closely related to other types of risks that financial institutions mitigate and manage. There are two main types of risks associated with climate: Physical risk of financial losses directly related to climate change-related extreme weather events. Transition
There is growing awareness and discussion about the need to remodel business processes in banks. This is partly in response to the disruption caused by the pandemic, partly because of macroeconomic pressures such as changing interest rates, and partly a way to address changing customer behavior and expectations. This last
The pandemic has definitely left its mark on the scale of the fraud we’re witnessing in the insurance industry. The key reason behind this is the economic recession. Whenever we observed a decline in a country’s GDP, an increase in fraud rates followed. When GDP fell by an average of
When considering anti-money laundering operations, it’s not unreasonable that most people would probably think first of banks and other financial institutions. These organizations are probably the most obvious place to deposit large sums of money, including those obtained from criminal activities. And are therefore the most important first line of
Nearly everyone in retail knows the value of personalisation. Getting there, however, can be a problem. Here’s how your retail store can be a business that better understands the customer. Personalising the shopping experience is the surest way to the consumer’s pocket. Consumers buy more and buy more often when
From powering driverless vehicles to tackling the global climate crisis, 5G networks will play a huge role in shaping the future of our society. How can CSPs remove barriers to innovation and drive positive change? 5G technology holds transformative potential for business, individuals and society. However, successfully realizing the true
I think it’s safe to assume that we have all heard the phrase “don’t imitate, innovate” in some form or other, but from my point of view, there are only so many times that the wheel can be invented, meaning that sometimes, you would, could and should imitate. I’m not
I’ve written before about how most marketing leaders are underwhelmed by the results they’re getting from marketing analytics, and how intelligent hyperautomation offers the potential to transform performance by shifting from traditional manual campaign generation and execution to an event-driven approach to marketing. The next question is how to put
Around the world, violence against women is a huge problem. It has personal, social and economic costs. One study in Europe, for example, estimated that the cost of violence against women runs into hundreds of billions of euros each year. Law enforcement agencies are key to reducing and preventing violence
