If you’ve switched on the news recently, you’ll have noticed how the words “supply chain” have now become part of Britain’s everyday vocabulary. From fuel shortages at petrol stations to the terrifying prospect of a Christmas turkey shortage, we’ve suddenly become aware of how precarious our society is, and how
By Adam Goldsmith, Insurance Specialist, SAS UK & Ireland Insurers have the near-impossible task of keeping customers satisfied with the service they're given whilst ensuring costs are controlled to ensure profitability. At the point a customer makes a claim, it is at a point of high stress and emotion, but
"Now what? Responsible artificial intelligence (AI)? You're probably going to tell me that this is going to interfere with how I go about AI." Yes, I am. There's a whole list of nations coming up with strategies on AI. Check out this world map where each colored country is having a
Rajeeve Narula Cloud adoption is perhaps one of the most common themes I hear in my customer interactions these days. There is a clear mandate within the UK government’s Cloud First policy for UK government and the wider public sector organisations to fully evaluate potential for the public cloud rather
Caroline Payne, Head of Customer Advisory, SAS UK Public Sector Team Digital innovation across governments around the world has accelerated in the last 18 months as leaders turn to data and technology to deliver rapid responses to the pandemic. Public organisations have had to move quickly, whilst being acutely aware
An ideal quartet formation of a rock band consists of a voice, an electric guitar, a bass, and a drum kit. What else do we need to enjoy our favorite tunes and get inspired? There's another great quartet that could bring you fresh ideas and that is the insurance industry.
Resetting the risk dial – empowering the UK public sector to build back better. Public sector organisations in the UK had to respond rapidly to the pandemic when lockdown was announced in 2020. Policy changes were issued in quick succession and departments had to scramble to implement new solutions safely
It is widely recognized that the right price is crucial in insurance. Insurance is what is known as a ‘grudge purchase’: customers know it is necessary, but they hope never to use it. This traditionally and theoretically means that they want to pay as little as possible for their insurance
Data should alleviate strain instead of causing new pain Recent research from SAS and Accenture underlines what many of us already knew anecdotally. Marketers are increasingly frustrated by their inability to obtain and leverage insights into customer behavior. Marketing teams have data – heaps of data – but they are unable
Actuarial practice has always been analytical—so how much is advanced analytics disrupting this element of insurance? We discussed this issue in a recent #SASchat. The importance of competitive pricing Analytics is now being used in more and more areas in insurance, and particularly to tailor pricing more precisely to customers’
