In my first post, I discussed how analytics should play a major role in modern policing to help forces plan for the future and meet the requirements of the Force Management Statement. In my second post, I went on to discuss the importance of police data and data preparation to
Could smart cities and social media be the perfect match? Politics is a divisive issue and not simply from a philosophical standpoint. Different sections of society have very different engagement levels. We could postulate many reasons for this, but the real question is, how can government re-energise citizen engagement in
Most of us occasionally stand back and marvel at the meteoric rise of businesses succeeding in the algorithm economy. Not only are they steeped in data decisioning, but it’s also in their DNA. True, they are fortunate to be born of big data and in the advanced analytics era. But
So much debate still rages about Artificial Intelligence (AI) and what it means for the future of society and humanity. While this continues, governments around the world are actively embracing the prospect of transforming their departments into smart digital governments that are able to deliver improved services to organisations and
In my first post I looked at the role of analytics in policing and how analytics could and should be used to benefit modern policing. However, a key point that can be forgotten is analytics is only as good as the data it is based on. It’s vital to have
The question of what happens to the border between Northern Ireland and the Republic of Ireland as the UK leaves the European Union is one of the most taxing challenges affecting the Brexit negotiations. Artificial Intelligence (AI) is not something that magically produces an answer to every difficult question –
If you want to get to grips with the topic of customer intelligence, who better to ask than David Cosgrave, who leads the SAS® Customer Intelligence team in South EMEA? Over the last few years, David has written a number of articles, and contributed to several others, on the subject
In my previous post, I talked about why analytics was fast becoming essential for government. In particular there is rising demand for improved customer experience and increasing pressure from taxpayers to improve cost effectiveness and value for money. With increasing recognition that good customer service is not impossible, government agencies
According to the Organisation for Economic Cooperation and Development (OECD), “service performance, citizen satisfaction and public trust are closely connected. Yet how can governments overcome citizens’ declining levels of trust in the way that their data is collected and used in order to improve service accessibility and quality? It’s not difficult
At the heart of the UK’s 2017 Government Transformation Strategy lies the ambition to “put more power in the hands of citizens and being more responsive to their needs.” Digital technologies, such as AI, can rapidly accelerate this ambition – in fact, they already are in certain government circles. It’s
