Ever wondered about the volume of calls to banks? It is probably inevitable that banks would turn to chatbots sooner or later. Chatbots offer huge opportunities for banks across three broad dimensions. Efficiency and opportunity The most expensive forms of interaction with customers are the personal ones: face-to-face, and by
Mention multi-tasking and you open yourself up to a standard range of jokes about the gender divide, and effective ways of working. Recent research suggests that multi-tasking is actually impossible: nobody can do several things at once effectively. But a hybrid approach — if you like, multi-tasking for organisations —
When I decided to major in Statistics, my dad was worried that I wouldn’t be able to find a job except with the town demographics services. When I got my masters’ degree, 10 years ago, and I was looking for a job, if I said I liked dealing with data
The second version of the European Payments Services Directive (PSD2), is expected to be introduced into law by the end of the this year. It will have significant impact on payments. By November 2017, financial organisations must also be able to support real time transfers of up to €15,000 as
In May and June I will tour the Nordics presenting the new experience working with SAS Visual Analytics. It struck me how powerful visualization tools are today, easy to use, drag ‘n’ drop interfaces and with a few clicks you can do things we didn’t thought was possible just a
A picture tells a thousand words.We’ve all heard this so many times that it has become a cliché. And we have perhaps started to believe that the picture itself doesn’t matter all that much. If you are finding it hard to explain the story in your data, why not just
Geolocation is the use of technology to identify the real-world location of an object or a person. Global positioning systems are an example of geolocation, as is the use of mobile phone signals to identify a phone’s location — a system which has been crucial in a number of criminal
“Anyone who wants to be 100% sure, will be 100% late.” I heard this sentence recently at the IoT Forum in Munich. It is a very good summary of the feeling that is emerging in the debate on Industry 4.0. The buzzword battles of the past 48 months seem to
The most efficient organizations focus on process management. They use enterprise resource management platforms to provide functional and technical support, and organizational integration to optimize the most critical processes. Organizations can even be managed using a functional process orientation that crosses organizational silos and maintains the traceability of transactions. These
The unfolding digital economy is impacting not just the way companies engage with their customers, but also how businesses are internally managing themselves. The business control function needs to keep pace, and many business controllers I meet think there is now a demand for Controller 2.0. But what is this
