![Collections optimisation: balance the books and treat vulnerable customers with patience](https://blogs.sas.com/content/hiddeninsights/files/2021/04/1022453910-702x336.jpg)
With unemployment at a three-year high, the socio-economic impact of the COVID-19 pandemic has hit the UK hard. While significant progress has now been made on the clinical side of the crisis, and the success of the vaccination programme is a cause for optimism, the impact on the economy will