Questions on data literacy, part 1
Phil Simon chimes in on the increasingly important topic of data literacy.
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Analytics you can use: Manage your queue for better customer service
There is one equation every retail store, call center, traffic, airport or hospital manager should know by heart. No, it’s not E = mc². The one I had in mind is this: W = 1 / (μ – λ) It may not look like much, but it can mean the
A career in review - my final Graphically Speaking post
After almost 32 years, I am retiring from SAS.