In my last post I introduced the term “behavior architecture,” and this time I would like to explore what that concept means. One approach is to start with the basics: given a business process with a set of decision points and a number of participants, the behavior architecture is the
The "Internet of Things" is the latest buzzword characterizing the machine-generated big data that has outstripped our ability to derive value from it. Think of UPS delivering 16 million packages every day through various hubs and all the logistics and decisioning that goes into that. But how does an organization
As I crossed the finished line, I could feel the tears welling up. “Don’t do it," I thought. "Athletes don’t cry." Somehow, I managed to pull myself together, but instead of my usual post-race celebration of high fives and cheering on other runners, I walked to the race result board
