Who owns big data?
Jim Harris says the question of who owns big data is no longer an esoteric concept – it's a frequently debated topic.
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Do I know you? Personalization without a guest profile.
In a noisy distribution environment, hotels are in significant danger of becoming commoditized. Differentiating themselves not only from the competition, but from the third party distributors, will be crucial to maintaining a competitive edge, or even just maintaining profitability. In an effort to connect better with guests, most hotel companies
The tale of two innovation labs for big data
Recently I have been out speaking with a number of organizations about the idea of the innovation lab concept , which I discussed in a previous blog post, as the way to unleash the power of big data and make even the largest of companies as agile as a startup. During my