Author

Randy Collica
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SAS Sr. Solutions Architect, CCE Industries

Mr. Collica received a B.S. degree in electronic engineering from Northern Arizona University in 1982. He has 16 years of experience in the semiconductor manufacturing industry working on yield and product and quality engineering. From 1998 to 2010 he was with Compaq and Hewlett-Packard as a Sr. Business Analyst using Data Mining techniques for customer analytics in the Corp Customer Intelligence department. He is currently a Sr. Solutions Architect for SAS Institute supporting the Communications, Entertainment/Media and High-tech Manufacturing industries. His current interests are in Clustering and Ensemble models, knowledge and data engineering, missing data and imputation, and text mining techniques for use in business and customer intelligence. He has authored and co-authored 11 articles and a book - Customer Segmentation and Clustering Using SAS Enterprise Miner, Second Edition. Mr. Collica is also a member of the International Institute of Forecasters and a past member of the IEEE.

Randy Collica 0
Understanding your customers

So this is my first blog entry relating to my book Customer Segmentation and Clustering Using SAS Enterprise Miner, Second Edition. If you’ve read or are reading my book, I sincerely hope it aids in your understanding of your customers, clients, patients, etc.  I originally wrote this book because when