Intelligent Decisioning can help telcos adapt to disruption, meet new demands and plan for the future.
Author
Intelligent decisioning can help telcos survive the retail shutdown by accelerating the shift to digital channels
And as survey fatigue kicks in, challenges in customer satisfaction and NPS scoring abound: will data be still representative or will it become increasingly biased?
"OH, East is East, and West is West, and never the twain shall meet" When Rudyard Kipling published his famous “The Ballad of East and West” in 1889 , he probably wasn’t thinking of the Marketing and the Network departments of a telecom operator. Yet this telco twain, too, hardly meets. Locked
I got an email from my telecom provider the other day about their television services, which I watch regularly. I also got one from Netflix, which I also use often. So far, so much as usual. Just your regular spam, you would think. Well, no, not completely. The email from
In May this year a great number of telecom operators gathered in Lisbon, the city of Fado, to discuss telecom fraud. Organized by the Communications Fraud Control Association (CFCA) and the Forum for International Irregular Network Access (FIINA), operators ranging from AT&T, Vodafone, Korea Telecom to Orange and Deutsche Telekom shed
Telecom operators lose annually up to a staggering $40 billion on fraud. And with the advent of the Internet of (Insecure) Things extending connectivity far beyond smartphones and tablets, our homes, cars, clothes and light bulbs can become little Trojan horses, vulnerable to security and fraud exploits. So how should the