I’ve written about using text analytics to capture comprehend and act on the voice of the customer on this blog before. Recently, I recorded a short presentation that outlines how text analytics provides insight from all of the customer experience data that you collect, not just review data from social
While managing quality within the four walls of your own operation is all well and good and totally necessary, both the market and your bottom line are demanding a more holistic, quality lifecycle approach, and in support of that aim there is a treasure trove of downstream data waiting to be
As always, SAS Global Forum holds a wealth of inspiration. The conversations that I have with you guys while I'm there almost always start with, "I just heard/saw/read the coolest thing. I can't wait to get home and get started using this!" For those of you who missed this year's
For the past year, I’ve had the pleasure of serving on the communications team of the National Collaborative for Bio-Preparedness (NCB-P), of which SAS is a partner and the analytics provider. That experience was heavy on my mind as I recently watched the film Contagion. I may drop some minor
‘Context’ defined (as cited from the Merriam-Webster Online Dictionary): 1: the parts of a discourse that surround a word or passage and can throw light on its meaning; and, 2: the interrelated conditions in which something exists or occurs: environment, setting. While context is clearly important, today it is consistently
I feel the experience of participating at SAS Global Forum year after year is like relishing a warm brownie! It’s the same treat but a unique experience every time. Subtle changes in the ingredients can lead to a unique and enhanced flavor. The team behind the scenes works hard to
Facebook now uses technology to help detect instances of cyberbullying before it gets out of hand. I heard this report on CNN last week, and the Facebook spokesman described their detection techniques as "background technology that I can't really talk about." We don't know for certain what techniques Facebook employs
I've known Jim Cox for a long time. He's the SAS R&D manager for SAS Text Miner, and a gifted singer. We almost never talk about work stuff, because Jim is waaaaay too smart for me. That's why I was so pleased to discover Jim's series of blog entries about
