A customer’s onboarding journey is often the most interaction they will have with their bank. Onboarding activities provide the first meaningful insights into what being a customer will be like, and they can make or break the long-term prospects of the relationship. Unfortunately, the onboarding journey at many banks is
A customer's initial onboarding journey is often the most interaction they will ever have with a company. This series of touchpoints provide the applicant with their first insight into what being a customer will be like. Unfortunately, disjointed and unconnected processes often create gaps for customers to fall through or
The recently released 2021 Gartner MQ for Data Science and Machine Learning contains a wealth of information and here are my takes on key market trends from that report for data scientists. This evaluation features SAS Viya with its SAS Data Science offerings.
