Wieso, weshalb, warum? Wer nicht fragt bleibt dumm …
„Ich wusste gar nicht, dass man bei Ihnen einfach so anrufen kann.“
Tag: customer experience
Collections optimisation: survive the oncoming storm of bad debt and protect vulnerable customers
Economists and forecasters have painted a gloomy picture of the impact of the COVID-19 pandemic on UK society. The impact of lockdowns and travel restrictions on many sectors of the economy was expected to put businesses at risk and pull millions of families into financial hardship. In the energy and
Fairer pricing: how insurers can win back customers’ trust
The introduction of the Financial Conduct Authority (FCA)’s new policy on pricing practices in the general insurance market is one of the biggest shake-ups the insurance industry has seen in more than a decade. It’s not just a significant implementation challenge that needs to be delivered in a short deadline.