How to navigate supply chain risk scenarios
How can retailers start to navigate the current market volatility and risks and mitigate supply chain disruption?
Tag: customer experience
As estratégias vencedoras dos líderes de experiência do cliente
Em anos recentes e especialmente depois da aceleração no e-commerce ocasionada pela Covid-19, evoluir abordagens em experiência do cliente (CX) se tornou prioritário para organizações de sucesso. A IDC prevê que investimentos globais em tecnologias nesta frente, que permitem geração de insights em tempo real e marketing personalizado, devem chegar
Design thinking and the pleasure of innovating together
Design thinking, also known as collaborative design, is a way of innovating that puts customer needs above everything else. It requires you to observe how people really use products and interact with their environment in a very hands-on way, and feed that into your creative process. Design thinking is not