If Fabrizio Biscotti, vice president at US research and consultancy firm Gartner, is correct that hyperautomation is no longer optional but a ‘condition of survival’ for businesses, then we are indeed entering a new era of retail. It’s a theme we’ve discussed throughout our blog series on hyperautomation – but
Para millones de personas, además de obtener los servicios y productos que prefieren, la experiencia que les puedan ofrecer las marcas es cada vez más relevante y puede marcar la diferencia entre seguir siendo leales a ellas o abandonarlas. Hoy, las organizaciones están conscientes de esto, por lo que
With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets. The telecommunications industry is susceptible to consumers’ different priorities in times of economic hardship - many consumers will stick with
