Where were you when the global banking crisis of 2008 hit? I was in banking – marketing, to be specific – and I supported our mortgage department. I vividly recall our bank’s chief risk officer repeatedly refusing to enter the adjustable-rate mortgage subprime lending business. Many banks were eating our
The rise of digital banking, driven by tech-savvy consumers, has permanently transformed the financial services landscape. Both individuals and businesses now demand seamless, user-friendly experiences, to manage their finances effortlessly across multiple platforms. Generational shifts in expectations Younger generations, including Gen Z and Millennials, have distinct financial expectations compared to
Once a bastion of stability, the banking industry now finds itself navigating a complex world of evolving risks. From economic uncertainty and geopolitical tensions to AI advancements and climate crises, the industry is navigating a whirlwind of risks that show no signs of slowing down. What worked in the past
Let’s face it – early AI rollouts have been anything but smooth. Standout examples include McDonald’s attempt at using AI to take drive-through orders, which caused customers to plead with the AI to quit adding Chicken McNuggets to their orders. Or, Amazon’s AI-powered HR recruitment tool, which favored male job
Many scientists compare the universe to a network of tiny vibrating strings, smaller than subatomic particles. String theory suggests that these strings, as they twist and vibrate give rise to everything around us – matter, energy and even forces like gravity. But this idea of interconnected threads isn’t just confined
At the very heart of the financial world lies a commodity so vast it’s almost immeasurable ... and it’s growing exponentially with potential yet unrealized. Big data – complex structured and unstructured datasets arriving from innumerable sources – is reshaping the global banking industry. Used effectively, big data can support the delivery
An epic battle is taking place in the world of banking fraud and financial crime. Banks and fraudsters are using the latest technology, and the winner of the war has yet to be determined. While AI and GenAI hold incredible transformative potential for banks and are being used in countless
Many of us have fond memories of a Family Feud host saying, “And the survey says…!” as the game show’s answer board lit up, bringing joy or disappointment to the contestants. For some, the host who comes to mind is Richard Dawson or Ray Combs, while today’s fans likely think
