Today, SAS customers visit a variety of places for customer support needs. This multiple environment approach is tedious and confusing. My SAS solves this issue by combining these various customer service locations into a single environment. Meet My SAS!
What is My SAS?
My SAS is a brand-new customer experience page. This new location takes a variety of customer service places and puts them in one interface. The goal of My SAS is to ensure all SAS customers have the best possible experience available in the marketplace.
Finding My SAS
- My SAS can be accessed via its web address: my.sas.com,
- via the Software Order Email (SOE),
- or at the top right-hand side of the sas.com page by clicking on the person icon.
What does My SAS do?
My SAS consists of four major components. Let’s explore each page.
For all SAS Customers (v9 and Viya 3):
1. Overview page
From here you can see and/or update your SAS profile. Manage and review your orders or learn more about SAS Viya or My SAS. On the top ribbon of this page, you can dive deeper into My SAS by going to outstand technical tracks via ‘My Services’, view or sign up for SAS Cloud offerings via ‘My Cloud”, and for Viya 2020 customers, access deployment order assets via “My Viya Orders’.
2. My Services page
The My Services page show open support tracks, the track ID, and the status of these tracks associated with the SAS user. Users can also create a new technical track from this location.
3. My Cloud page
The My Cloud page is the location for signing up, launching, and accessing SAS Cloud Offerings. This is also where you can preview new product trials and see when any existing trial periods will end.
For SAS Viya 2020 customers:
4. My Orders page
The My orders page displays information for each of your SAS Viya 2020 orders. For each order, you can download deployment assets and access documentation for the selected version. You can also manage user access to the orders.
In summary, My SAS is your single location for managing your SAS profile, technical tracks, and cloud offerings. For Viya 2020, you can manage your order deployment assets and users' access to these orders. To learn more about My SAS, please check out this tour video:
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