SAS Cares: help just a tweet, post, or click away


SAS CaresIt’s no secret: here at SAS, we care about our customers. In fact, we care so much that we developed a program with that exact name: our SAS Cares program is here to help you with all things SAS!

We know you may be so awesome that you never need us, but even excellent people need help sometimes (I should know). If you find yourself in a tight SAS spot, have a burning SAS question, or even just want to write some SAS poetry, we’re here to help. Our SAS Cares program is extensive and can help you with any problem, question, or comment you’d like to share with us. We make it easy for you to connect with us, no matter what you are looking for, or what channel you are on. You can find information about all the services available from the SAS Cares Program in this blog from Maggie Miller.

A little bird (tweet, tweet!) told me you’d like to know more about one of the main ways SAS connects with our customers (which also happens to be my personal favorite!), through our social customer service channels.

SAS’ social properties are excellent places for you to ask questions, make suggestions, interact with other users, and give us feedback.  We are currently on Twitter, Facebook, LinkedIn, and YouTube, constantly monitoring these channels, looking for your questions and opportunities to support you. And, because we’re only a click away, we’d like you to consider us your first stop for pretty much anything about SAS. Most of the time, we’ll be able to give you exactly what you need, and in the rare instances we don’t have the answer, we’ll point you to resources that can help you find it.

For example, if you have questions about using SAS or SAS programming, we might send you to our SAS Support Communities. Or if you are getting program errors, or have installation questions, we can help you find the right Product Documentation and SAS Notes, or, if needed, open a Technical Support track for you. If you are not sure where to start, start with us. Our social channels are perfect for real-time interaction. We are here for you, and thrilled to help!

Here’s how you can connect with us via social media:

  • Twitter: @SAS_Cares
    Our primary social customer service channel, ready to handle anything SAS related.
    Reply, mention, and direct message us. Follow us for helpful resources and links for #SASusers!
  • Facebook: SAS Software and SAS Analytics U
    We post the latest SAS news and helpful tips. Like, Follow, Comment, Message, and post to our SAS pages.
  • LinkedIn: SAS
    Primary professional landing spot for SAS users, followed by nearly 300,000 SAS professionals. Follow us and comment on our posts.
  • YouTube: SAS Software
    Subscribe, view, and comment on our videos. Many of them teach specific SAS concepts and techniques, and will help you become a more effective and efficient SAS user.

So give us a try: reach out to us when you need SAS help, have some SAS feedback, or just want to share… because who cares? SAS Cares!


About Author

Jan Gjestvang-Lucky

Jan Gjestvang-Lucky (pronounced “Yahn” …and we’ll leave the last name alone) is a Customer Engagement Specialist in the Customer Contact Center at SAS, and also part of the Social Media Monitoring & Response Team there. All those fancy words mean he answers customer questions on SAS’ chat and social media. He’s a big fan of community building, customer experience, human-machine interaction, and the oxford comma. He is also (slowly) learning SAS programming so he can one day join the ranks of SAS Certified Base Programmers for SAS 9.


  1. SAS Enterprise Guide - I have a question about the window layout. Most programs allow you to see both the program and log windows at the same time. SAS used to enable you to see them vertically.

    But in EG it does some silly thing by having duplicate sets of windows, which it constantly flips back and forth with, often randomly, sometimes even displaying the data window. Is there a way to stop this behavior?

    And that is another issue. Projects. Is there a way to save a program file without making a project?

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