People often talk about the customer experience and the engagement model. This is an easier task when a business has regular interactions with its customers like banks and retailers. However, for insurers, this is a challenge. First of all, insurers have infrequent interactions with their customers. When there is interaction,
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Let’s go back in time to the summer of 2007. The original iPhone had just been launched. Miley Cyrus was Hannah Montana. The San Antonio Spurs were NBA Champions, and LeBron James was the savior of Cleveland Cavaliers. Insurance Executives were only concerned about legacy replacement systems. On the surface,
They said it would never happen again, but it appears that the Solvency II deadline has been postponed once more. The Council of Europe, on which the member states sit, has agreed a proposal that Solvency II should now come into force from 1 January 2014, a year later than
Top 10 lists are always very subjective and a good source for debate. Who is the best soccer player ever (Pele – no dispute), favorite movie (Citizen Kane - really?), greatest band (Beatles, although my personal favorite would be Queen) and so on… Well Insurance and Technology recently published the
Insurance companies are not yet in panic mode, but they are facing many challenges with their Solvency II projects. On April 11th SAS Denmark hosted a Solvency II seminar that included speakers from HSBC Insurance, PwC, Accenture and SAS to discuss the implementations on the EU Directive. Janus Mens, Partner
The old adage says there are six degrees of separation. Everyone is at most six steps away from any other person on Earth, so that a chain of, "a friend of a friend" statements can be made to connect any two people in six steps or fewer. With the rise