Business narcissism, says Scott Belsky in this Open Forum blog post, is "the tendency of all leaders and teams, across industries, to think that they are always encountering a special case."
For example, read the following paragraph and guess what it describes:
The forward-thinking CEO identified an underserved niche, created a new category of product for that market, and easily seized first-mover advantage. Within a few years, the startup venture dominated its market, earned government endorsement, and grew into a highly profitable regional corporation, thanks to savvy marketing and franchising. However, government price controls, a foreign war and consumer demand soon brought high volatility in the price of the product’s primary input commodity – ultimately pushing company leadership into bankruptcy and the once-successful enterprise into acquisition.
Is this a typical business fable from 2008? No. It takes place around 1908 and it describes the early years of the Pepsi-Cola Company. But the dynamic of a century ago should look familiar to finance executives by now. Volatility happens. The extraordinary becomes the ordinary. The assumptions that underpin your business could be overturned tomorrow.
I actually just pulled this scenario from a new SAS white paper, "Alternatives to Panic," which also gives these three explanations for why businesses are falling short:
- They wallow in spreadsheets.
- They forecast to budget.
- They capture numbers but not the associated risk.
So, you may ask, what are smart businesses doing right? Read the paper or watch the Webcast to find out (registration required).