On a recent CBS Sunday Morning episode Dr. Phil McGraw of “Dr. Phil” fame was featured. During the segment he talked about shifting his focus from golf to tennis. To paraphrase, he said golf drove him crazy because he couldn’t bear down, run faster, sweat harder and be better. I
In my previous blog post I talked about how the rapid and varied growth of data calls for states to consider an enterprise analytics program, in the form of a Center of Analytics. This entry, first posted as an article on Government Executive's Route Fifty, gives the most important success
This is my second article about voice of customer analysis; you can find the first here. The first time we discussed that a simple sentiment polarity score was a rather a narrow view. This time we will examine a more insightful approach, using voice of customer analysis to monitor customers’ opinions
