Insurance trends & predictions

Insurance companies around the world confront similar challenges – AI disruption, climate-driven losses, market instability and regulatory volatility. It’s harder than ever to keep pace and maintain resilience while doing the routine business of keeping customers happy, detecting fraud, ensuring compliance, managing risks and delivering profitability.
Where are industry leaders missing the mark when it comes to AI goals? And what does success look like in practice? While AI can accelerate outcomes, it’s not an “easy button.” For insurance companies to use AI as an enabler of growth – across generative AI (GenAI), agentic AI and other forms of AI technology – they must embed governance, explainability and fairness across the AI life cycle. Operating with a high level of trust in AI, insurers will be positioned to protect growth, innovate responsibly and deliver on their promises.  

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A Fortune 500 insurer will begin phasing out policy admin systems in favor of insurance copilots in 2026. Some large insurers have already signaled their intent to invest big in AI technologies. And SAS’ survey data shows that insurance executives have a high level of trust in generative AI – twice as high as for machine learning, in fact.

Franklin Manchester

Franklin Manchester
Global Insurance Strategic Advisor

Global Insurance Trends

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