Do you know what your customers are saying about you?
A major UK insurance company used text analytics to categorise complaints.
Banking
Changing the game in risk management
What precisely, then, is needed in risk management? Users want a user-friendly interface, so that they can find what they need.
Digitalisation in banking: Uncertainty and opportunity
I have a clear view on the potential of AI: the true value of AI lies in helping banks to know and understand their customers.