Q&A between Ulrike Bergmann and Carsten Krah The concept of self-service in analytics is often associated with business innovation and speed of response to customer demand. But self-service can also empower and encourage individual employees to support operations in a more effective way. I caught up with Carsten Krah Senior

“IT does not deliver, the department does not know what it wants by way of data today or tomorrow.” This is a regular complaint, and usually results in departments turning to self-service for their information requirements. Information workers are still around, but they no longer have all the answers. Instead,