What on earth am I talking about? Spotting insurance fraud, of course! An ex-colleague of mine used to aptly describe the traditional rules-based methods of spotting fraud as “if it walks like a duck and talks like a duck, it’s probably a duck.” This is, of course, true to a
There is a question, almost philosophical in its nature, about who should be responsible for developing new skills in the workforce. In the days when employees expected to have a job for life, and stay with the same employer for 40 years, it made sense that employers paid, and often
As someone who worked in the police force for many years, I know just how important each small piece of evidence can be in securing a conviction. So in times of tightening budgets, imagine how useful it could be to have technology that helps predict when or where crimes will
It’s a race - on one side: fast moving technologies, new business practices, new digital behaviours, the democratisation of analytics and the massive adoption of artificial intelligence (AI) and machine learning technologies. On the other side: the fundamental right of individuals to protect their privacy. On one side: what we
The Insurance Distribution Directive (IDD) comes into force in October this year. It is expected to have a wide-ranging impact on the insurance industry, because it fundamentally changes the focus of insurers from products to customers. This requires a radical rethink about how insurers do business. And as companies from
As Industry 4.0 fires on all cylinders, technology is revolutionizing every aspect of nearly every industry. Powered by advanced analytics and ideas that once seemed impossible – cloud computing, robotics, artificial intelligence (AI), the Internet of Things (IoT) – the world as we know it is undergoing its greatest changes
Innovation labs have been around for a while, and they come in many shapes and sizes. Some are internal to large organisations, while others are associated with research practices. As an academic institution, RWTH Aachen University invites companies to join the European 4.0 Transformation Centre (E4TC). I caught up with Thomas Gartzen,
It is my third time in San Francisco, and again I am highly impressed by the great architecture of the Golden Gate Bridge. This time I take a boat over to Sausalito at the other side of the bay. The museum there tells about the diverse history of the village
Human resources (HR) management is essential to any business, and perhaps even more so with the rapid pace of digital transformation. HR managers are responsible for attracting, recruiting and retaining staff with the required skills. Fortunately, digital transformation is also making HR managers’ lives easier, because the growth of People
The excitement about artificial intelligence (AI) is contagious. Our imagination has been ignited to its potential in a wide range of fields. In marketing, however, many have concluded that the hype is just that: hype. There may be potential, they say, but it is far too hard to implement AI
