The customer experience opportunity in claims processing
Customer experience is a team sport - insurance industry claims processing
English
Harnessing analytics in the fight against fraud
Analytics makes it possible to uncover complex or organized fraud that rules-based systems would miss.
Tired of customer surveys? Telia knows better!
And as survey fatigue kicks in, challenges in customer satisfaction and NPS scoring abound: will data be still representative or will it become increasingly biased?
5 most popular reasons to love analytics value training
As AVT expands into domain specific topics, the shape of the programme will evolve. I am looking forward to seeing what the next cohort of participants will choose to love about AVT.
Women ROCK in analytics!
I caught up with Jaimy van Dijk, one of our youngest female SAS Data Scientists who has proven herself to be a true Rockstar.
Resolving the tension between fraud prevention and customer experience
Companies face a stark choice between optimising customer experience and minimising fraud. But what if they could do both?
Is fraud prevention converging with regulatory compliance?
Banking and Financial, this industry has been on the edge investing in anti-fraud technology, anti-money laundering technology, anti-cybercrime technology.
Learning from learning: My Stanford machine learning course experience
Last summer, I joined a growing trend: I took an online course on machine learning algorithms run by Stanford University.
How advanced analytics with machine learning boosts the public sector
Presence of machine learning is a complementary to human decision-making within the public sector.
An Introduction to SAS for Containers
Having trouble easily moving software from one environment to another? Surely this ought to be an uncomplicated process, especially in the modern age of technology! However, let us consider an analytical model built in a design environment to detect fraudulent credit card transactions. This is now ready to be rolled