Lots of the visitors to this blog arrive here by way of Google search (welcome!). Thanks to search engines and a few well placed keywords, the same older posts (let's call them "timeless topics") seem to attract the most traffic from year to year. I hope that the searchers find
2011 saw incredible change in the states as more than half of the governorships changed hands. As expected, that caused significant turnover at the State CIO level, as well. So while executive and technology policies changed in many ways, the dismal budget situation reinforced the need to allocate tax pay
Bad customer service experiences burn into our brains, creating permanent recall. And although we rightfully expect good customer service across the board, truly exceptional customer care is also unforgettable. This month, I featured an interview with SAS Publishing sales representative Sharon Brandon in the new issue of SAS Publishing News.
